Questions about FeatherKeep

FeatherKeep provides home support and care coordination for older adults and people living with disabilities, dementia, chronic conditions, or recovering after a hospital stay. We help bridge the gap between healthcare and everyday life at home.

Older adults, people living with disabilities or dementia, autistic people and their families, people recovering after hospital, surgery or childbirth, and the family members who care for them. Organizations can also refer people to us.

FeatherKeep is based in Surrey, BC. Care workers currently available in Surrey/South Surrey, White Rock, Victoria, Nanaimo and Comox. We also accept requests in Langley and other Vancouver Island communities. All care is subject to assessment and a suitable local worker match. Worker availability in Comox does not mean workers are available throughout Comox Valley.

No. FeatherKeep provides non-clinical support. We do not provide nursing, medical procedures, wound care, injections or medication administration. We work alongside the healthcare professionals already involved.

Companionship, help with everyday tasks at home, respite for family caregivers, personal care such as bathing and dressing, dementia and memory-related support, support after a hospital stay, and longer visits where assessed as suitable.

Yes. Companionship visits can include conversation, shared activities, going out in the community and keeping someone company at home.

Yes. Respite gives family caregivers time to rest, work or look after themselves while a FeatherKeep worker supports the person at home.

Yes, after an assessment. Personal care can include help with bathing, dressing, grooming and personal routines. It is non-clinical.

Yes. FeatherKeep Recovery offers practical, non-clinical help in the days and weeks after hospital or surgery — everyday tasks, personal routines, follow-up and coordination with family — alongside the discharge plan from your care team.

Yes. We offer non-clinical dementia and memory-related support at home, including companionship, routines and respite for family caregivers.

Appointment accompaniment can be part of a support plan where it is assessed as suitable. Tell us what is needed when you request support and we will confirm what we can arrange. We do not currently advertise a transportation service.

Care coordination means helping the pieces fit together — keeping family informed, following up after appointments, and making sure home support works alongside the care already in place.

Use the Request Support form. You don't need to know the name of a service — start with the situation and answer a few questions. It takes a few minutes.

Our team reviews your request and follows up to understand the situation. Accepting a request does not mean a worker is available — we confirm fit and availability before any support is arranged, and you approve the arrangement before it begins.

We talk with you and, where appropriate, complete a needs assessment. That becomes a care plan describing the support agreed, which is reviewed as needs change.

Workers are matched to the support needed. Before a worker is assigned, we check that their required credentials are current and that they have the skills the support requires. Preferences such as language and continuity are considered where possible.

Yes. Care plans are reviewed and can be updated. Changes to the support or price are confirmed with you before they take effect.

You pay for confirmed services — there is no subscription. Prices are shared after we understand the support needed. Some people use other funding sources; we can discuss what applies to you, but we cannot guarantee coverage by any program or insurer.

Healthcare teams, community organizations and other referral partners can contact us through the Organizations page. We will follow up to discuss the referral.