We're here when you need us.

Create an account with your email, confirm the address, and you'll be guided through a short setup: who you're caring for, the country and region you're in, and the first thing you want to keep track of — usually appointments, medications or expenses. Setup takes a few minutes and you can change any of it later in Settings. You don't need to have your paperwork organised before you start; most families begin by logging one expense or one appointment and build from there.

Your 7-day trial starts when you create your account and add a card. The card is required so your account continues without interruption when the trial ends, but you are not charged during the trial. You can cancel any time before day 7 in Settings → Subscription and you won't be billed. After the trial, your plan renews automatically on the same date each month or year until you cancel.

Go to Settings → Subscription → Cancel subscription. Cancelling stops future charges and you keep access until the end of the period you already paid for. If something goes wrong on our end — a billing error, a bug that affected your account — email admin@featherkeep.com and we'll make it right.

The benefits checker asks a handful of questions about your situation — where you live, who you care for, whether they have a certified disability, whether you are a veteran or caring for one, and roughly how much care you provide. It compares your answers against a maintained list of government caregiver programs and tax credits for your country and region, and shows you which ones your answers suggest you may qualify for, with links to the official application pages. It is a signposting tool: it does not submit an application, and it cannot confirm eligibility. Only the government body running the program can do that.

No, and we will never say otherwise. Program rules, income thresholds and medical criteria change, and decisions are made by the CRA, IRS, DWP or your local authority — not by us. What FeatherKeep does is make sure that when you apply, you have organised, audit-ready records: dated care hours, mileage, receipts and medical documentation in one place instead of scattered across notebooks and email.

Your records are private to your account. Household members only see what you explicitly invite them into, and no caregiving data is sold or shared with advertisers. Data is encrypted in transit and at rest, and access is enforced per-user at the database level. Our security overview explains the specifics.

Settings → Account → Delete account removes your profile, care records, receipts and uploaded documents. Deletion is permanent, so export anything you still need first — the tax export and monthly summary tools will produce PDF copies of your records. If you would rather we handle deletion for you, email us and we will confirm once it is done.

Email admin@featherkeep.com or use the message form on this page. General and billing questions are answered within 24 hours; privacy or security concerns are prioritised and answered within four hours. Including your account email and a short description of what you were doing when something went wrong helps us resolve it in one reply rather than three.