Terms of Service

1. About these terms

These terms apply when you use FeatherKeep’s website, Care Home client portal, or home care and support services. FeatherKeep is operated by J-Matt Limited Inc., incorporated in British Columbia, Canada. By using FeatherKeep you agree to these terms and to our Privacy Policy.

2. What FeatherKeep includes

• Non-clinical home care and support — private-pay services in British Columbia, such as companionship, home support, personal care, respite, recovery support and care coordination, provided according to an approved care arrangement.
• Care Home — our client portal for reviewing and approving care arrangements.
• Website — information about our services and ways to request support.
• Organization-sponsored programs — access provided or funded through a healthcare or care organization.

3. What FeatherKeep is — and is not

FeatherKeep is not a healthcare provider, medical advisor, tax advisor, financial advisor or legal advisor. FeatherKeep does not provide clinical assessment, diagnosis, treatment, nursing, medication administration or continuous monitoring, and does not replace qualified healthcare professionals.

FeatherKeep is not an emergency service. In an emergency, always contact 911 or your local emergency services directly.

4. Support services

FeatherKeep services are non-clinical. Every service starts with an assessment; the proposed support, schedule and price are confirmed and approved before care begins, and care is provided according to the approved care arrangement. Services, roles and in-person help vary by location and are not available everywhere. Requesting support does not guarantee that a service is available or that it will be provided.

Where FeatherKeep follows an agreed check-in or follow-up arrangement, this is a best-efforts, non-emergency process and is not a guarantee of response.

5. Third-party and community services

We may help you identify or coordinate with healthcare, community or other third-party services. Those services are provided by their own operators under their own terms, and FeatherKeep is not responsible for them.

6. Accounts and authorized contacts

You are responsible for keeping your sign-in details secure and for the accuracy of the information you enter. When you authorize contacts, you are responsible for having permission to share information about the person you care for.

7. Communications

We will contact you by email and, where you provide it, phone, about your requests, care arrangement and services.

8. Organization-funded access

If your access is provided or funded by an organization, the scope, duration and information sharing of that program are defined in the organization’s agreement with FeatherKeep. Access may end when the program ends.

9. Fees and payment

You pay for confirmed services. Fees are confirmed with you before services begin, and payments are processed by Stripe.

10. Acceptable use

Do not misuse FeatherKeep, including by accessing other people’s information without authorization, interfering with the service, uploading unlawful content or using it to harass anyone.

11. Intellectual property

FeatherKeep’s content, branding and software belong to J-Matt Limited Inc. or its licensors. You keep ownership of information you provide to us.

12. Disclaimers and limitation of liability

FeatherKeep is provided “as is” to the extent permitted by law. We do not guarantee any particular outcome, response time or availability. To the extent permitted by law, J-Matt Limited Inc. is not liable for indirect or consequential losses arising from your use of FeatherKeep.

13. Termination

You may stop using FeatherKeep or ask us to close your account at any time. We may suspend or end access for breach of these terms or where required by law.

14. Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

15. Contact

J-Matt Limited Inc., Surrey, British Columbia, Canada. Questions about these terms: use our contact form.