ABOUT FEATHERKEEP
Care should not disappear when someone goes home.
Where it began
It started in a hospital corridor.
Our founder’s mother had just had a stroke. Standing in the hospital, she was trying to take in the diagnosis, the discharge instructions, the medication list and the follow-up appointments all at once — while also working full-time and raising her own children. In the weeks that followed, she spent hours working out what came next, largely on her own.
That experience showed a gap many families know well.
A hospital discharge does not mean the work is finished. An appointment does not mean someone is supported until the next one. A family caregiver should not have to become the entire care system. And healthcare teams cannot be everywhere once someone goes home. That gap is where FeatherKeep belongs.
Our mission
Make care beyond the clinic easier to access, coordinate and continue.
FeatherKeep provides the practical support that sits between healthcare and home — helping people recover after a care episode, supporting families managing ongoing care, and helping people stay connected between healthcare visits.
Our goal is not to replace healthcare professionals or home-care teams. It is to help close the practical gaps around them.
That is what we mean by the bridge between healthcare and home: healthcare handles clinical care, home is where everyday life continues, and FeatherKeep helps coordinate the practical support between the two.
What we are building
One connected care-support system around the person.
FeatherKeep Recovery
Support from healthcare back home.
Explore Recovery →FeatherKeep Caregiver
Support for the people managing care around someone they love.
Explore Caregiver →
Needs change over time, so one person may use more than one program — for example, Recovery after a hospital stay, followed by Caregiver support as life at home settles.
Our care philosophy
Care should follow the person home.
So much of care happens outside the clinic: making sense of instructions, keeping appointments, updating family, arranging services, finding answers to questions, and the companionship, navigation and practical help that make daily life work. We build support around those moments.
How we deliver support
Virtual where appropriate. In person where being there matters. Connected throughout.
Much navigation, follow-up and coordination can happen remotely, which lets support reach people sooner. Where physical presence is appropriate, in-person help can be included according to the agreed scope of support and what is available locally. The two are designed to work together, not compete.
Technology
Technology should make care feel more connected — not more complicated.
FeatherKeep Care Home is our digital foundation. It keeps agreed information, appointments, updates, family communication, responsibilities and next steps together in one place, so the people involved can stay on the same page.
Technology supports the care experience. It isn’t the experience itself.
Who we serve
People, families and the organizations that support them.
People & Families
People navigating aging and changing needs, disability, dementia and memory changes, chronic conditions, recovery after a hospital stay or surgery, and postpartum recovery — and the family members who care for them.
Request support →Professionals & Organizations
Healthcare, community and family-support professionals who know someone may need practical help at home.
For organizations →
How support begins
From first conversation to ongoing support.
1. Assessment
We learn about the person, their home, their routines and what support would help.
2. Care plan
Together we agree what support looks like, when it happens and who is involved.
3. Worker matching
We match a suitable worker to the plan, prioritizing continuity wherever we can.
4. Practical support
Everyday help at home, companionship, respite, personal support and appointment accompaniment within the agreed plan.
5. Care coordination
We coordinate around existing healthcare instructions and community services.
6. Family communication
Agreed family members and contacts stay informed.
7. Ongoing follow-up
We check in and adjust the plan as needs change.
Our scope
Practical, non-clinical support.
FeatherKeep provides non-clinical support. We do not provide nursing, diagnosis, treatment, wound care, injections, medication administration, clinical monitoring or therapy, and we do not make medical decisions. Medical questions stay with your healthcare providers; we coordinate around the instructions they give.
Company
Built in British Columbia. Designed for care that can grow.
FeatherKeep is operated by J-Matt Limited Inc., incorporated in British Columbia, Canada. We are building FeatherKeep carefully — expanding services according to local availability, regulatory requirements, appropriate professional roles and the partnerships needed to deliver them responsibly.
Speak with Natasha Mukondiwa
Call 604-916-0259 or email admin@featherkeep.com. FeatherKeep is not an emergency service. In an emergency, call your local emergency number.