FeatherKeep Recovery · Support for the move from healthcare to home
Post-Hospital Discharge Care & Surgery Recovery Support
Trusted, private-duty hospital-to-home transitions and non-clinical post-surgery recovery support across the Lower Mainland and Vancouver Island.
Coming home after a hospital stay or surgery can leave a lot to coordinate. FeatherKeep arranges practical, non-clinical support around recovery, follow-up and everyday life at home in British Columbia.
Prefer to share your needs online?
Care workers currently available in Surrey/South Surrey, White Rock, Victoria, Nanaimo and Comox. We also accept requests in Langley and other Vancouver Island communities. All care is subject to assessment and a suitable local worker match.
Coming home from hospital can leave a gap
Discharge often happens quickly. The person may be tired, less steady, or following new instructions, while meals, laundry, appointments and everyday routines still need attention. Family members may live further away or be juggling work and their own households.
Hospital and community teams focus on medical care. FeatherKeep helps with the practical, non-clinical side of life at home during recovery — so the person and their family have less to hold together on their own.
What kind of recovery support do you need?
Optional online request: Share more details
How FeatherKeep can help
Post-Surgery Home Support & Everyday Help
Meals, laundry, light housekeeping and keeping the home manageable while energy is low.
Companionship and check-ins
A familiar person who visits, keeps company and notices how things are going.
Support with daily routines
Help getting back into a rhythm — mornings, meals, rest and getting ready for the day.
Personal support, when assessed
Help with bathing, dressing or moving around the home when it is included in the assessed Care Plan.
Appointment accompaniment
Someone to go with the person to follow-up appointments and help keep track of what was said. Transportation is not included.
Care coordination and follow-up
Keeping dates, questions and agreed next steps organized, and checking in as recovery continues.
Family communication
Authorized updates so the people involved stay on the same page.
Connection with community services
Help finding and connecting with community programs that may be useful at home.
Support Around Your Existing Care Instructions
Practical help around the routines and instructions your healthcare team has already provided. We do not interpret treatment instructions or monitor treatment compliance; clinical questions stay with qualified healthcare providers.
Private Support Alongside Fraser Health & Island Health Care
Independent private-pay support may complement publicly funded care for agreed everyday needs. FeatherKeep is an independent private provider.
We do not provide nursing, wound care, medication administration, clinical monitoring, transportation or medical decision-making.
Working alongside healthcare
FeatherKeep does not replace physicians, nurses, rehabilitation professionals, health authorities or other healthcare providers. Medical care, treatment decisions and clinical follow-up stay with the person’s healthcare team.
Families may choose private home support alongside publicly funded home and community care when additional individualized support is needed. FeatherKeep is an independent private provider and is not affiliated with any health authority.
How support begins
- 01
Connect with a care coordinator
Call or request a callback to discuss your location, timing and support needs. We aim to call you back within 15 minutes. Response times depend on team availability.
- 02
Assess the practical support needed
After our conversation, we assess the person’s everyday needs, home situation and timing. Further details and preferences can be shared securely online where appropriate.
- 03
Instant Matching: Check Local Availability
We begin checking suitable local workers as soon as your needs are reviewed. Your worker and dates are confirmed after assessment and availability checks. We explain proposed visit duration, schedule and pricing.
- 04
Review and approve the care plan and price
Review the proposed non-clinical support, visit duration, schedule and price. Your care needs, schedule, price and suitable local worker are confirmed before support begins.
- 05
Begin agreed support
We aim to begin support within 24 hours once your assessment, care plan, schedule and price are agreed and a suitable local worker is confirmed.
Who this may help
- Older adults returning home after a hospital stay
- People recovering after surgery or a procedure
- People living with chronic conditions who need extra practical support at home
- Families trying to coordinate support after a discharge
- Households where family caregivers can’t provide all of the non-clinical help needed
Frequently asked questions
What support may someone need after leaving hospital?
It varies. Many people need practical help for a while — meals, laundry, getting to the shower safely with someone nearby, company, or someone to keep track of follow-up appointments. The Care Assessment looks at what the person actually needs and what family members can already cover.
Can FeatherKeep work alongside publicly funded home support?
Yes. Families may choose private home support alongside publicly funded home and community care when additional individualized support is needed. FeatherKeep is an independent private provider. We are not affiliated with, contracted by or endorsed by any health authority, and our support does not replace publicly funded services.
Can someone accompany me or my parent to follow-up appointments?
Appointment accompaniment is part of FeatherKeep’s support, subject to assessment and worker availability. A care worker can go with the person, offer company and help keep notes of what was discussed. We don’t provide transportation, make medical decisions or act as a clinical advocate.
Does FeatherKeep provide nursing care?
No. FeatherKeep provides non-clinical support. We do not provide nursing, wound care, medication administration, injections, clinical monitoring or medical decision-making. Those remain with the person’s healthcare team.
How does hospital-to-home support begin?
Call or request a callback to discuss practical support after discharge. We review local availability, complete an assessment and prepare a proposed Care Plan and arrangement with schedule and price. Your care needs, schedule, price and suitable local worker are confirmed before support begins. Planning before discharge day can help, when timing allows.
Can support change as recovery progresses?
Yes. Needs often change in the weeks after coming home. Support can be reviewed and adjusted — for example, reduced as independence returns, or changed if new needs appear. Changes to the Care Plan are confirmed with you first.
Related support
Everyday home support · Personal care at home · Companionship and check-ins · Recovery after childbirth
We accept care requests from families in Surrey & South Surrey, White Rock and other BC service areas. Service availability is confirmed after assessment and depends on the support required and available care workers in your community.
Need recovery support in Surrey or Langley?
Talk with us about what would make the move home easier to manage. We confirm assessed support, local availability, schedule and price before care begins.
FeatherKeep Recovery is non-clinical support and does not replace medical advice, treatment, nursing, rehabilitation or emergency services. It is not an emergency intake or a 24/7 monitored service,.
Check Recovery Support Availability in Your Area
15-minute callback target
We aim to call you back within 15 minutes. Response times depend on team availability.
Instant Matching: Check Local Availability
We begin checking suitable local workers as soon as your needs are reviewed. Your worker and dates are confirmed after assessment and availability checks.
24-hour care-start target
We aim to begin support within 24 hours once your assessment, care plan, schedule and price are agreed and a suitable local worker is confirmed.