Greater Victoria · Personal Care
Personal Care at Home in Victoria, BC
Respectful, hands-on help with the personal routines that have become hard or unsafe to manage alone — so the person can stay at home with dignity.
Personal care covers the intimate, everyday tasks most of us never think about until they become difficult. A qualified care worker helps with bathing, dressing, toileting and moving around the home, following a plan built from an assessment of what the person actually needs.
Prefer to share your needs online?
Care workers are currently available in Victoria. Requests also welcome in Saanich, Oak Bay and Sidney, subject to assessment and a suitable local worker match.
When personal care becomes necessary
The need often becomes clear after a near-miss or a slow change. Common moments include:
- Getting in and out of the shower or bath no longer feels safe
- Dressing takes a long time or leaves the person exhausted
- A partner is lifting or steadying someone and is worried about injuring either of them
- Continence changes are affecting confidence and comfort
- After a fall, getting up from a chair or bed has become difficult
- Grooming and hygiene are slipping in a way that isn’t like the person
Personal care we can provide after assessment
Only tasks included in the person’s assessed Care Plan are provided, by care workers qualified for them.
Bathing and showering
Help washing, getting in and out safely and drying off, with privacy respected.
Dressing
Choosing clothes, putting them on and managing buttons, zips, socks and shoes.
Grooming
Hair care, shaving, oral care, skin moisturizing and nail care that isn’t clinical.
Toileting and continence
Help getting to the toilet, changing continence products and keeping comfortable.
Mobility and transfers
Steadying while walking at home and assisted transfers between bed, chair and toilet.
Eating assistance
Setting up meals, cutting food and encouraging eating and drinking at the person’s pace.
Personal Care is $65 per hour, with a 2-hour minimum.
Who personal care may help
- Older adults who want to keep living at home safely
- People living with a disability or long-term condition
- Someone recovering strength after a hospital stay
- People living with dementia who need prompting or hands-on help
- Spouses or adult children who can no longer safely provide hands-on care
Why assessment comes first
Personal care is physical and personal, so we don’t guess. A Care Assessment looks at which routines need help, how much assistance is needed, mobility and transfers, the bathroom and bedroom set-up, preferences such as time of day, and anything that affects safety.
That information determines which tasks go in the Care Plan and which care worker can be matched. Only workers who meet the requirements for the support — for example, hands-on transfer support — are eligible. If needs change, the plan is reviewed rather than stretched.
- 01
Request Support
Tell us which routines are becoming difficult.
- 02
Care Assessment
We review the support needed, safety at home and the person’s preferences.
- 03
Care Plan
You see the tasks, schedule and price before approving anything.
- 04
Qualified care worker
An eligible care worker is matched, and visits begin at agreed times.
Personal care is not nursing
FeatherKeep personal care is non-clinical. We don’t provide nursing, medication administration, wound care, injections, catheter care, clinical monitoring or transportation. The person’s doctor and healthcare team remain responsible for medical care.
If the assessment shows that clinical care is needed, we’ll say so, so the family can arrange it through the appropriate healthcare provider.
Personal care across Greater Victoria
Care workers are currently available in Victoria. We also accept requests in Saanich, Oak Bay and Sidney, subject to local worker availability. All care is subject to assessment and a suitable local worker match.
We accept requests from Victoria, Saanich, Oak Bay and Sidney.
Personal care in Victoria: common questions
How much does personal care cost?
Personal Care is $65 per hour with a 2-hour minimum. Your proposed Care Plan shows the full schedule and price before you approve it.
Why is there a 2-hour minimum?
Personal care shouldn’t be rushed. Two hours allows time for bathing or showering, dressing and settling the person comfortably afterwards.
Can you help with transfers from bed to chair?
Yes, when transfer support is included in the assessed Care Plan. Only care workers who meet the requirement for hands-on transfers are matched to that support.
Do you give medications as part of personal care?
No. FeatherKeep does not administer medication. That remains with the person, their family or their healthcare team.
My mother is embarrassed about needing help to bathe. How do you handle that?
With patience and privacy. The assessment records her preferences — such as time of day or keeping covered — and we try to keep the same care worker so she isn’t explaining herself to new people.
Can personal care be combined with other help?
Yes. One Care Plan can include personal care alongside companionship, meals or light housekeeping.
How quickly can personal care start?
That depends on the assessment and care worker availability in your area. We’ll tell you honestly what may be possible after reviewing the request.
Related support
Home Care & Home Support in Victoria
All FeatherKeep home care services across Greater Victoria.
Request Home Care & Home Support in VictoriaHospital-to-Home Support in Victoria
Practical help during the first weeks home after a hospital stay.
Request Hospital-to-Home Support in VictoriaDementia & Memory Support in Victoria
Personal care with a calm, familiar approach for memory changes.
Request Dementia & Memory Support in VictoriaRespite Care in Victoria
Cover for a family caregiver who usually provides hands-on care.
Request Respite Care in VictoriaNeed personal care at home in Victoria?
Tell us which routines are becoming difficult. Availability is confirmed after assessment. Or call 604-916-0259 · admin@featherkeep.com
Your care needs, schedule, price and suitable local worker are confirmed before support begins.